Tracking order

How to Track Your Order

At EcritFlare, we make it easy for you to track your stationery and art supply orders every step of the way. Here's how our order tracking process works:

  1. Order Confirmation: After placing your order, you'll receive an email confirmation containing your order details and estimated delivery date.
  2. Processing Notification: When your order is being prepared for shipment, we'll send you another notification with your tracking number.
  3. Shipment Notification: Once your package is dispatched, you'll receive an email with the carrier information and active tracking link.
  4. Delivery Updates: The carrier will provide regular updates about your package's journey until it reaches your doorstep.

Tracking Your Package

You can track your EcritFlare order using these methods:

1. Direct Carrier Tracking

Click the tracking link provided in your shipment notification email to view real-time updates from the carrier.

2. Our Order Tracking Page

Visit the "My Orders" section in your EcritFlare account to view your order status and tracking information.

3. Universal Package Tracking

For comprehensive tracking across multiple carriers, we recommend using 17Track, a reliable third-party tracking service:

  • Visit 17Track.net
  • Enter your tracking number in the search field
  • Select the appropriate carrier if known (optional)
  • Click "Track" to view detailed shipping information

17Track supports most international carriers and provides detailed tracking history, estimated delivery dates, and delivery confirmation.

Order Tracking FAQs

When will I receive my tracking number?

Tracking numbers are typically provided within 1-2 business days after order placement, once your package has been processed and handed to the carrier.

Why isn't my tracking information updating?

Carrier systems may take 24-48 hours to display updates after receiving the package. If no updates appear after 3 business days, please contact our customer service.

What should I do if my package shows as delivered but I haven't received it?

First check with neighbors or your building management. If still missing, contact us immediately with your order number for assistance.

Need further assistance with your order? Our customer service team is happy to help. Contact us with your order number and any tracking details you have.

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