Privacy policy

Information We Collect

At EcritFlare, we collect the following types of personal information when you use our services:

• Account Information: Name, email address, shipping/billing addresses, phone number when you create an account
• Order Details: Products purchased, payment information (processed securely through PCI-compliant payment processors)
• Technical Data: IP address, browser type, device information, cookies and usage data
• Communication Records: Customer service inquiries and responses

How We Use Your Information

Your data helps us provide and improve our services:

• Process and fulfill your orders for pencil cases, bookmarks, and other stationery products
• Provide customer support and respond to inquiries
• Improve our website functionality and product offerings
• Send transactional emails (order confirmations, shipping updates)
• With consent, send marketing communications about new art supplies or promotions
• Prevent fraud and ensure website security

Data Sharing & Third Parties

We only share your information when necessary:

• Service Providers: Shipping carriers (UPS, FedEx) receive address information to deliver your stationery sets
• Payment Processors: Credit card details are handled by certified payment gateways (we never store full payment information)
• Legal Compliance: When required by law or to protect our rights

We never sell your personal data to third parties.

Data Retention & Security

We retain your information only as long as necessary:

• Order records: 7 years for tax and warranty purposes
• Account information: Until you request deletion
• Marketing preferences: Until you opt-out

We implement industry-standard security measures including:

• SSL encryption for all data transmissions
• Regular security audits
• Limited employee access to sensitive data

Your Rights

Under GDPR, CCPA and other privacy laws, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data (with certain exceptions)
• Opt-out of marketing communications
• Withdraw consent where applicable
• Lodge complaints with data protection authorities

To exercise these rights, please contact our Data Protection Officer at [email protected].

Cookies & Tracking

We use cookies to:

• Remember your preferences for our stationery products
• Analyze website traffic to improve storage & organization product displays
• Enable shopping cart functionality

You can manage cookie preferences through your browser settings. Our Cookie Banner provides granular control options.

Policy Updates

We may update this policy periodically. Significant changes will be notified through our website or email. The last update was on January 15, 2023.

Contact Us

For any privacy-related questions or requests regarding your art supplies purchases: