Shipping policy
Shipping Methods & Delivery Times
EcritFlare offers multiple shipping options to meet your needs:
- Standard Shipping: 3-7 business days (domestic), 7-14 business days (international)
- Express Shipping: 1-3 business days (domestic), 3-5 business days (international)
Processing time for all orders is 1-2 business days before shipment.
Shipping Destinations
We currently ship to most countries worldwide. During checkout, you'll be able to see if we deliver to your location and the available shipping options.
Shipping Rates
Shipping costs are calculated based on:
- Package weight and dimensions
- Shipping destination
- Selected shipping method
Exact shipping costs will be displayed during checkout before payment.
Order Tracking
Once your order ships, you'll receive a confirmation email with tracking information. You can track your package using the provided tracking number through our website or the carrier's website.
Customs & Import Fees
For international orders:
- We are not responsible for any customs or import duties that may be applied
- These fees are the responsibility of the recipient
- Please check with your local customs office for potential charges
Shipping Restrictions
Due to international regulations, some art supplies may have shipping restrictions to certain countries. If your order contains restricted items, we will contact you with alternative solutions.
Damaged or Lost Packages
If your order arrives damaged or doesn't arrive within the expected timeframe:
- Contact our customer service within 7 days of delivery (for damaged items)
- For lost packages, please wait until the estimated delivery period has passed
- Provide your order number and any relevant documentation
We will work with the shipping carrier to resolve the issue promptly.
Holiday Shipping
During peak seasons and holidays, delivery times may be extended. We will post holiday shipping deadlines on our website to help you plan your orders accordingly.
Contact Information
For any shipping-related questions, please contact our customer service team at [email protected] or through our contact form.