Terms of service
1. User Agreement
By accessing and using EcritFlare's services, you agree to comply with these Terms of Service. These terms constitute a legally binding agreement between you and EcritFlare governing your use of our website and services.
You must be at least 18 years old or have parental consent to make purchases. You are responsible for maintaining the confidentiality of your account information and all activities under your account.
2. Limitation of Liability
EcritFlare shall not be liable for any indirect, incidental, special, consequential or punitive damages resulting from:
- Your use or inability to use our services
- Unauthorized access to or alteration of your transmissions
- Any third party conduct on our platform
- Any products purchased through our service
Our total liability for any claims shall not exceed the amount you paid for the product in question.
3. Intellectual Property Protection
All content on EcritFlare, including text, graphics, logos, and product designs, is our property or licensed to us and protected by international copyright laws.
You may not:
- Reproduce, duplicate, or copy any content without express written permission
- Use our trademarks or branding without authorization
- Reverse engineer or attempt to extract source code from our platform
4. Refund Policy
4.1 Standard Returns
We accept returns within 30 days of delivery for unused products in original packaging. Return shipping costs are the customer's responsibility unless the return is due to our error.
4.2 Damaged or Defective Items
If you receive damaged or defective merchandise, please contact us within 7 days of delivery. We will provide a prepaid return label and process a full refund or replacement.
4.3 Refund Processing
Refunds are processed within 5-10 business days after we receive the returned items. The refund will be issued to your original payment method.
5. Dispute Resolution
5.1 Customer Service
Please first contact our Customer Service team at [email protected] to attempt resolution of any issues.
5.2 Mediation
If unresolved, both parties agree to attempt mediation through a mutually agreed mediator before pursuing legal action.
5.3 Governing Law
These Terms shall be governed by the laws of [Country/Jurisdiction] without regard to conflict of law principles.
6. General Provisions
We reserve the right to modify these Terms at any time. Continued use of our services constitutes acceptance of the modified Terms.
If any provision is found invalid, the remaining provisions will remain in full effect.
These Terms constitute the entire agreement between you and EcritFlare regarding our services.