Faq
Ordering & Payment
How do I place an order?
Simply browse our products, add items to your cart, and proceed to checkout. You'll need to provide shipping details and payment information to complete your order.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for your convenience.
Can I modify or cancel my order after placement?
You may request order modifications within 1 hour of placement by contacting our customer service. After this period, we cannot guarantee changes as orders enter processing.
Shipping & Delivery
What are your shipping options?
We offer standard (3-5 business days), expedited (2-3 business days), and express (1-2 business days) shipping options. International shipping is also available.
Do you ship internationally?
Yes, we ship to most countries worldwide. International delivery times vary by destination (typically 7-14 business days). Additional customs fees may apply.
How can I track my order?
Once your order ships, you'll receive a confirmation email with tracking information. You can also check order status by logging into your account.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unused products in original packaging. Return shipping is at customer's expense unless the item arrived damaged or incorrect.
How do I initiate a return?
Contact our customer service team to request a return authorization. Include your order number and reason for return. We'll provide return instructions.
Can I exchange an item?
Yes, we offer exchanges for different colors or styles of the same product. Contact us within 14 days of delivery to arrange an exchange.
Product Information
Are your art supplies non-toxic?
All our art supplies marked as "non-toxic" comply with ASTM D-4236 standards. We clearly label any products that contain potentially hazardous materials.
What materials are your pencil cases made from?
Our pencil cases are crafted from durable materials including polyester, canvas, and eco-friendly recycled fabrics. Each product description specifies the exact materials used.
Do you offer bulk discounts for stationery sets?
Yes, we provide quantity discounts for orders of 10+ identical stationery sets. Contact our sales team for custom pricing on large orders.
Account & Technical
How do I reset my password?
Click "Forgot Password" on the login page and enter your registered email address. You'll receive instructions to create a new password.
Why can't I add items to my cart?
This might occur if your browser cookies are disabled or if an item is out of stock. Try clearing your cache or checking product availability.
How do I contact customer service?
You can reach us via email at support@ecritflare.com or through our live chat service available during business hours (9AM-6PM EST, Monday-Friday).